Holiday Inn Tawas Bay Resort, Michigan
(bankruptcy)

FINANCE - ADMINISTRATION:

  • Excellent budgetary, projections and cost control skills. Zero based budgeting.
  • Preparation of 10-year income and expense projections for securing financing and / or working with bankruptcy court and attorneys.
  • Analyze income and expense projections for their feasibility.
  • Analyzed, wrote and implemented Standard Operational Procedures (SOP’s).
  • Turn around distressed properties. Work outs.

FRONT OFFICE, HOUSEKEEPING:

  • Revenue / Yield management. Hands on experience with Front Office,
    Night Audit, Reservations and Housekeeping.

MARKETING - SALES:

Rodeway Inn
O’Hare Airport
Chicago, IL USA

  • Extensive knowledge of Marketing, Sales and Convention procedures.
  • Revenue maximization.

FOOD AND BEVERAGE:

  • Thorough knowledge and experience in all phases of restaurant / bar, show-lounge, convention, banquet, and food production set-up and service, pricing and controls.

OPENINGS, TAKE-OVERS, RE-BRANDING, RENOVATION:

  • Pre-opening, opening , worked closely with architects, project manager and contractors.
  • Renovations – remodeling.
  • Ordering of all Furniture, Fixtures and Equipment (FF&E) and supplies.
  • Take-overs and turn-overs. Working hand-in-hand with buyer and seller.
  • In depth knowledge of property repair and maintenance (R&M)
  • Re-flagging properties and executing Property Improvement Plans (PIP)

HUMAN RESOURCES AND TRAINING:

  • Set up of Human Resource (HR) department and procedures.
  • Set up and organized training department, conducting training sessions.
  • Experience managing culturally diverse multi-lingual staff.
  • Multi-cultural and customs experience.
  • Union experiences.

SECURITY AND LOSS PREVENTION:

  • Set up, organization and trained security departments. Selected security systems and manpower.

PROPERTY REPAIR AND MAINTENANCE:

  • Setting up and organizing maintenance department, procedures and preventive maintenance programs.

 

 

 


Hagen Voelkers, CHA, CFBE
32 Rooney Avenue, Albany, NY 12205
www.HVHospitalityconsulting.com
Email: HVoelkers@hvhospitalityconsulting.com


Amicus Management, Inc.
www.amicusmanagement.com
500 Cascade West Parkway
Grand Rapids, MI 49546
(616) 954-2000